Terms

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Sessions

• Sessions are online on Microsoft Teams and paid at booking, in Australian dollars. Clients in Australia and overseas are welcome.
• A 15-minute slot runs about 10 minutes, a 30-minute slot about 25, and a 60-minute slot about 50.
• Introductory prices apply to a client’s first two sessions, at any slot length. The free fit call is once per person and is not a coaching session.
• Cancellations and refunds: cancel or reschedule any time before a session for a full refund or a new time. If something comes up on the day, let me know and we’ll rebook. If you’re not happy with a session, ask and it will be refunded.

Group program

• A class runs only once it is full. If it doesn’t run, each person chooses a one-hour one-on-one session or a full refund.
• Sessions are recorded for the class with consent. Recordings are shown to other groups only with separate consent.
• Video feedback is included. Email and text access between sessions is not.

Premium retainer

• One hour face to face per month, plus email and text access. Replies within one business day, fair use.
• No minimum term. [NOTICE PERIOD TO CONFIRM].

Organisations

• Workshops, team programs and One Story are quoted plus GST. Terms are set out in each proposal.

No guarantees

Coaching improves skills through practice. Results depend on you, so no specific outcome is promised. Nothing in these terms limits your rights under the Australian Consumer Law.